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Privacy Policy

​Last Updated: September 28, 2025

 

At Happy Companion Home Care, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Website") or engage with our non-medical home care services in Connecticut. Please read this Privacy Policy carefully. By using our Website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address when you contact us, request a consultation, or engage our home care services.

  • Care-Related Information: Details about your care needs, health conditions (non-medical), or preferences provided during the creation of a care plan for companion care, personal care assistance, respite care, Alzheimer's and dementia care, post-operative care, hospice support, or palliative care.

  • Payment Information: Billing details, such as credit card information or other payment methods, for processing payments for our home care services.

b. Non-Personal Information

  • Website Usage Data: Information about how you interact with our Website, such as IP address, browser type, device information, pages visited, and time spent on the Website, collected through cookies or similar technologies.

  • Aggregated Data: General, non-identifying information used for statistical analysis to improve our senior care services and Website functionality.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you submit inquiries, complete forms, or communicate with us via phone, email, or in-person consultations for home care solutions.

  • Website Usage: Through cookies, analytics tools, and tracking technologies to monitor Website performance and user experience.

  • Third Parties: From partners, such as referral agencies or payment processors, when you engage our non-medical home care services.

3. How We Use Your Information

We use your information to:

  • Provide and manage non-medical home care services, including creating customized care plans for elderly care, memory care, or palliative care.

  • Process payments and manage billing for our home care agency services.

  • Communicate with you about your care needs, appointments, or updates to our services.

  • Improve our Website and home care services by analyzing usage trends and feedback.

  • Send promotional materials or updates about our home care solutions in Connecticut, with your consent.

  • Comply with legal obligations, such as maintaining records for regulatory purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors, such as payment processors or IT support, who assist in delivering our home care services and operate under strict confidentiality agreements.

  • Caregivers: Certified caregivers who need access to your care plan to provide companion care, personal care assistance, or other services.

  • Legal Requirements: When required by law, such as in response to a court order or to comply with regulatory obligations in Connecticut.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided to you.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access to sensitive data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Choices

You have the following rights regarding your personal information:

  • Access and Update: Request access to or updates to the personal information we hold about you.

  • Opt-Out: Unsubscribe from marketing communications by following the instructions in our emails or contacting us directly.

  • Cookies: Manage cookie preferences through your browser settings. Note that disabling cookies may affect Website functionality.

To exercise these rights, contact us using the information in Section 10.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience, track Website usage, and improve our home care services. Cookies may collect non-personal information, such as pages visited or time spent on the Website. You can disable cookies in your browser, but this may limit certain Website features.

8. Third-Party Links

Our Website may contain links to third-party websites, such as payment processors or referral partners. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

11. Compliance with Connecticut Law

As a Connecticut-based home care agency, we comply with applicable state and federal privacy laws, including regulations governing non-medical home care and data protection. If you believe your privacy rights have been violated, you may file a complaint with us directly or with the appropriate regulatory authority.

By using our Website or engaging our non-medical home care services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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